Lessons From a Rat Massacre 

In 1902 the governors of the French Indochinese colony of Hanoi were facing a problem with rats overrunning their buildings. Their initial response seemed simple and ingenious; they introduced a one-cent bounty on each rat killed. Each bounty-hunter only needed to show a rattail as evidence of the kill. At first the bounty was successful [...]

The Theseus Syndrome: Are We Just Hiring Those Who Can Get Past the Beast? 

Greek mythology tells us that Theseus was an Athenian hero. His enemy King Minos sent Athenians into the Labyrinth to be devoured by the Minotaur. The Labyrinth was a maze from which it was impossible to escape, home of the Minotaur, a half-man, half-bull. Those Athenians who weren’t slain by the Minotaur were lost in the [...]

When Hiring, Be the Informed Consumer 

I’ve noticed an interesting trend with some companies I’ve been working with recently:  wholesale groups of employees with similar title, roles and responsibilities who are falling way below job performance expectations. Some examples. One manufacturing firm brought me in because their project management office (PMO) seemed to be ineffective. As part of my assessment, I [...]

Wow Employees With Incentives They Never Knew They Wanted 

An important element of human performance is incentives. Part of ensuring that people perform at optimum levels is providing them things of value in exchange for great performance, either past or future performance. The form of incentives can be financial (e.g., salary, cash bonuses), privileges (e.g., work from home, casual Friday), symbolic (e.g., public kudos [...]

Local Press Coverage 

A story on WHY DOERS DO appeared in today’s Portsmouth (NH) Herald.  It’s at about halfway down titled “Wile releases new management book“: http://www.seacoastonline.com/articles/20130715-BIZ-307150305