When Hiring, Be the Informed Consumer 

I’ve noticed an interesting trend with some companies I’ve been working with recently:  wholesale groups of employees with similar title, roles and responsibilities who are falling way below job performance expectations. Some examples. One manufacturing firm brought me in because their project management office (PMO) seemed to be ineffective. As part of my assessment, I [...]

Wow Employees With Incentives They Never Knew They Wanted 

An important element of human performance is incentives. Part of ensuring that people perform at optimum levels is providing them things of value in exchange for great performance, either past or future performance. The form of incentives can be financial (e.g., salary, cash bonuses), privileges (e.g., work from home, casual Friday), symbolic (e.g., public kudos [...]